Terms & Conditions

Effective Date: 1 June 2026

These terms and conditions govern your use of the Magnolia Wellness Villa website and the purchase of treatments, products, and services ("Services"). By making a booking or purchase through our website, you agree to be bound by these terms.

1. Bookings & Appointments

1.1 Booking Confirmation

All bookings made through our website are subject to availability. After payment, you will receive a confirmation email. Your booking is confirmed only once you receive this confirmation. We will contact you within 2 hours during operating hours to confirm your preferred date and time.

1.2 Arrival

Please arrive 10 minutes before your scheduled appointment. This allows time for check-in, consultation, and any required intake forms. Late arrivals may result in a shortened treatment to accommodate subsequent bookings. The full treatment fee will still apply.

1.3 Operating Hours

Magnolia Wellness Villa operates daily from 10:00 to 18:00. The last booking is accepted at 16:30, depending on treatment duration.

2. Cancellation & Rescheduling Policy

2.1 Cancellation by Client

• More than 24 hours before appointment: Full refund or credit towards a future booking
• 12 to 24 hours before appointment: 50% cancellation fee applies; remaining 50% refunded or credited
• Less than 12 hours before appointment: No refund. The full treatment fee is forfeited
• No-show: No refund. The full treatment fee is forfeited

2.2 Rescheduling

You may reschedule your appointment free of charge provided you give at least 24 hours' notice. Rescheduling requests within 24 hours of the appointment are treated as cancellations under section 2.1.

2.3 Cancellation by Magnolia

In the rare event that we need to cancel your appointment (due to practitioner illness, emergency, or unforeseen circumstances), we will offer you a full refund or priority rebooking at your convenience.

3. Pricing & Payment

3.1 Prices

All prices displayed on our website are in South African Rand (ZAR) and include VAT where applicable. We reserve the right to update prices at any time. The price at the time of your booking is the price you will pay.

3.2 Payment Methods

Online payments are processed securely through PayFast. We accept:

• Visa and Mastercard credit/debit cards
• Instant EFT (most South African banks)
• SnapScan

At the venue, we also accept cash, card, and EFT payments.

3.3 Payment Security

PayFast is PCI-DSS Level 1 compliant. Your card details are encrypted and processed directly by PayFast. Magnolia Wellness Villa does not store, process, or have access to your full card details.

4. Treatments & Health

4.1 Intake Forms & Consent

Certain treatments require the completion of intake forms and/or signed consent before the session can proceed. These include but are not limited to acupuncture, IV drips, chemical peels, microneedling, and pregnancy massage. Failure to complete required forms may result in the treatment being refused, with a full refund provided.

4.2 Medical Disclaimer

Magnolia Wellness Villa provides wellness treatments and is not a medical facility. Our treatments are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Clients with medical conditions should consult their healthcare provider before booking treatments. Specifically:

• Acupuncture is performed by a qualified practitioner but is a complementary therapy, not a substitute for medical treatment
• IV Drips are administered under appropriate supervision. Clients must disclose all medications, allergies, and medical conditions
• Chemical Peels and Microneedling involve controlled skin procedures. Results vary and may require multiple sessions. Aftercare instructions must be followed
• Pregnancy Massage is available from the second trimester only. A medical clearance letter may be requested

4.3 Right to Refuse Treatment

Magnolia reserves the right to refuse or discontinue a treatment if, in the professional judgement of the practitioner, proceeding would pose a risk to the client's health or safety. A full refund will be provided in such cases.

4.4 Allergies & Sensitivities

It is your responsibility to inform us of any allergies, sensitivities, or medical conditions prior to treatment. Magnolia Wellness Villa cannot accept liability for adverse reactions resulting from undisclosed conditions.

5. Gift Vouchers

• Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated
• Vouchers may be redeemed against any treatment or product
• Vouchers are non-refundable and cannot be exchanged for cash
• Lost or stolen vouchers cannot be replaced. Please treat your voucher code as you would cash
• If the treatment cost exceeds the voucher value, the balance must be paid at the time of the appointment
• If the treatment cost is less than the voucher value, the remaining balance will be held on the voucher for future use

6. Membership

Magnolia monthly memberships (Bloom and Flourish) are subject to the following:

• Membership benefits are non-transferable
• Included treatments are per membership cycle (monthly) and cannot be carried over
• Discounts apply to additional treatments and products purchased during active membership
• Membership may be cancelled with 30 days' notice
• Magnolia reserves the right to modify membership benefits with reasonable notice

7. Retail Products

• Retail products purchased online will be available for collection at the villa
• Products are non-refundable once opened, unless defective
• Unopened products may be returned within 14 days of purchase for a full refund or exchange
• Proof of purchase is required for all returns

8. Intellectual Property

All content on this website - including text, images, design, logos, and branding - is the property of Magnolia Wellness Villa and is protected by South African copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by South African law:

• Magnolia Wellness Villa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website
• Our total liability for any claim shall not exceed the amount paid for the specific treatment or product giving rise to the claim
• We are not liable for any loss or damage to personal belongings brought onto our premises

10. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

11. Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the revised terms.

12. Contact

For questions about these terms, please contact:

Magnolia Wellness Villa
51 Capricorn Drive, Lone Hill Ext 14, 2092
Phone: +27 63 412 7156
Email: info@magnoliawellnessvilla.com